We offer free UK standard delivery for orders over £25.

The delivery charge will be £3.95 for orders under £25.

We deliver across the UK only.

You can track your order using the tracking number in your dispatch email (please allow 24-48 hours to provide the tracking number by the delivery service company, e.g. RoyalMail).

We will arrange delivery of each of your items in the quickest manner possible. This may mean that your order arrives in multiple parcels by multiple carriers.

Returning online purchases by post and customers returning orders will be liable for the cost of return.

Please allow up to 14 working days for returns to be received and processed.

Customers returning orders will be liable for the cost of return.

For all online returns please make sure that you do the following:
Send them to us exactly as you received them in a new and unused condition within 30 days of receipt (our policy reflects your statutory rights, see below for details).
If the product seal is broken (where applicable), or labels removed we will not be able to refund you.
If returning more than one order, please register each order individual and post back each order individually with the applicable returns label for each order attached to the relevant parcel.
For hygiene reasons we are unable to refund pierced goods (earrings), face masks, knickers, hosiery, confectionary or cosmetics.
Please note this does not affect your statutory rights in respect of damaged or defective products.
Gift Cards and eGift Cards are non-refundable.
If you return an item just outside of our 30-day returns period, we will not accept for the returns & refund.

Where we suspect fraudulent activity and/or we notice unusual or suspicious activity with your account, we might have to withhold issuing a refund and/or block your account and any associated accounts.
Such activity includes but is not limited to: claims relating to orders not being received, items missing, ordering and returning in high volumes, unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods, then returning them; where we refuse multiple returns by you or returning items worn/used and not matching what was originally ordered.
If your account has been deactivated and you need to make a valid return, please refer to the account closure email we sent you where you will find details on how to make a valid return. You will be responsible for the cost of returning the goods to us. Any returns will be processed as normal when they reach our warehouse.

You will receive an order confirmation order when your order has been successfully placed. Please check your junk or spam folders, as occasionally our emails can be found there. It can take up to an hour for your order confirmation email to be received.

If you're having difficulty placing an online order due to a failed payment, this is because it can't be verified. It could be that you're using an incorrect password for your bank account, or the pop up for 3D Secure is being blocked by your computer.

If you're unsure of your password, we suggest you contact your bank.

The issue may also be related to a blocked pop up which is interfering with the payment process. In this case, we recommend using an alternative browser e.g. Google Chrome, Mozilla Firefox or Internet Explorer.

Unfortunately, it is not possible to cancel or amend online orders once they're placed. You may, of course, return any unsuitable items to us. For full details, view our Returns page.

If you'd like to update your delivery details e.g. by selecting a safe place for your parcel or a neighbour to receive it, you can do this using the tracking link in your dispatch email or click here.

Once you have added your item(s) to the shopping bag, you will be prompted to go to the checkout step. Alternatively, you can checkout at any time by clicking on the shopping bag icon at the top right-hand corner of your screen, and selecting 'Checkout'.

When you view your shopping bag, you'll see a summary of the total cost of your items and a checkout button. Underneath this section, you'll see: 'Do you have a promotional code?'. Click on this to reveal a box allowing you to enter your code, then select 'Apply' to ensure the discount is applied.

Unfortunately, we are unable to apply the discount after you've placed an online order. This is because your original receipt would no longer reflect the price paid, and will make it invalid.

On rare occasions, we may need to cancel your order of there has been a discrepancy. In this instance, you'll receive an email to notify you as soon as possible, and you will be refunded fully for cancelled items.